Job Details

FoodsUp is a leading online restaurant supply chain platform in Canada, serving over 7,000 customers. We are looking for Technical Support Supervisor to join our team. We'd love to hear from you!

Good English-speaking skills required.

Work setting: Work must be completed at the physical location. There is no option to work remotely.

*Qualified Aboriginal persons, newcomers, and other underrepresented persons or groups are encouraged to apply.

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, we will not consider your job application.

How to Apply: Please apply online or send your resume to: a.jobpostings@gmail.com

Here is what you must include in your application:
Job reference number 20250902

Job Description

Tasks:
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Communicate technical problems, processes and solutions
Troubleshoot and resolve technical problems

Supervision:
1 to 2 people

Work conditions and physical capabilities:
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks

Personal suitability:
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management