Job Details

In need of one permanent full time User Support Technician
Must have 1-2 years experience
Must be fluent in English Reading, Writing and Speaking
please email to apply wheatcitymobilemart@gmail.com

Job Description

Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents