Job Details

Shore Fire Protection LTD is a leading provider of fire protection services, dedicated to safeguarding clients' assets through innovative solutions. We are seeking a proactive and detail-oriented Office Scheduling Manager to join our team.

This position is permanent, full-time; 35-40 hours per week; $35.00 per hour as well as a comprehensive benefits package, including extended health insurance and opportunities for professional growth and career development.

How to apply:
*please do not call or apply in person

Email resume to: info@shorefire.ca

Or

mail resume to:
Shore Fire Protection Ltd.
1175 15th St W
North Vancouver, BC
V7N 2R4

*Please confirm in your resume that you are legally authorized to work in Canada (i.e., either a permanent resident or citizen of Canada). Temporary work permits will not be considered.

Job Description

This role is key to optimizing our service delivery by effectively managing technician schedules and overseeing day-to-day administrative tasks and activities.

Key Responsibilities:
- Oversee office administrative procedures, coordinate service appointments, and ensure efficient scheduling of technicians to client sites.
- Act as the primary point of contact for clients, confirming appointment details, addressing scheduling conflicts, and providing exceptional customer support.
- Delegate tasks to office support staff, dispatch technicians, and collaborate with internal teams to prioritize service requests and allocate resources effectively.
- Assist in budget preparation, maintain inventory controls, and track expenses while optimizing costs related to supplies, services, and technician productivity.
- Manage office facilities, ensure workspace safety, and oversee warehouse organization, including preparing parts and materials for technicians.
- Maintain accurate records of appointments, technician availability, client communications, and inventory data, ensuring compliance with company policies.
- Monitor service performance metrics, analyze data, and implement process improvements to enhance efficiency and reduce technician travel time.
- Handle basic social media tasks, assist in organizing social events with property management associations
- Prepare detailed reports, including financial summaries, service performance analysis, and project updates, providing actionable insights to support decision-making.

Qualifications:
- Completion of secondary school is required;
- A minimum of 1 year of previous experience in a related field is required;
- Proficiency in computer systems and scheduling software;
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
- Knowledge of fire protection systems or related industry experience is an asset;
- English language ability is required.