Job Details

We are looking for a User Support Technician for our office in Edmonton

Company Name: Device and Data Inc.

Position: User Support Technician, Permanent, Full-time

Where to work: Edmonton, AB T6B 2M7, Canada

Compensation and working hours: $28.85 per hour, 32 to 35 hours per week

Vacancy: 1

Languages: English

Education: College/CEGEP

Experience: 1 year to less than 2 years

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Combination of sitting, standing, walking

Personal Suitability: Accurate, Client focus , Team player, Initiative, Organized

Computer and technology knowledge: Device drivers, Networking hardware, Intranet, Internet, Servers, Desktop applications, File management software, MS Office, MS Windows
SharePoint, TCP/IP, Wireless networks

Administrative Tasks:

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

How to apply

By email

resume@deviceanddata.ca

Job Description