Job Details

Term: Full-time, 2-year contract
Start: as soon as possible
Starting Compensation: $23.00 per hour
Positions available: 1
Hours of work: 40 hours/week
Benefits besides the mandatory MSP, Vacation, Company Benefits (Health, Dental, Vision and Life Insurance)

Job duties:


• Complete the reservation process from initial inquiry to booking confirmation, ensuring accuracy and efficiency in accordance with market demand to make data-driven decisions.
• Handle guest inquiries, special requests, complaints including compensation, in a professional and timely manner.
• Resolve work-related problems.
• Assist in training new reservation staff in job duties, safety procedures and company policies to provide exceptional service and uphold brand standards.


Education:
• Post-secondary degree in Hospitality Management is required

Requirements:
• Minimum two years prior experience of luxury hotel reservations (preferably in Hyatt chain) experience is required,
• Proficiency in Hyatt computer platforms, such as Central Reservations system, Rate Management tool, IDeaS Revenue Management, Opera-PMS as well as in Microsoft Office Suite is required.
• Excellent English in all abilities (reading, writing, listening, and speaking) is required,
• Excellent communications skills, organization skills and time management required,
• Strong analytical and problem-solving skills are expected,
• Flexibility to work evenings, weekends, and holidays as needed is expected,
• Excellent service skills including etiquette and ability to work with the public including diverse clientele is expected,
• Knowledge of another language is highly desirable.
• Ability to work well under pressure and handle multiple tasks simultaneously, is highly desirable.
Contact information:
• Please email cover letter and resume to tandy.kustiak@hyatt.com
• Must include job reference number: SRS0324

Job Description