Job Details

Smart Communication System (SmartCS) is a leading provider of IT Consultancy and Solutions Services. Our expertise includes Managed IT Services, IT Consultancy, Data Recovery, Cloud Services, Systems Design, Systems Monitoring, and various other IT Services. At SmartCS, we are committed to delivering cutting-edge solutions to our clients, ensuring their IT infrastructure is robust, secure, and aligned with their business goals.

We are seeking a Customer Satisfaction Representative to join our team. As a Customer Representative, you will be responsible for providing excellent customer service and support to our clients. This is a dynamic role that requires strong communication skills, the ability to upsell products or services, and proficiency in data entry. Bilingual candidates who are fluent in English and Spanish are highly encouraged to apply.

Job Description

Scope of Work:
- Interact with customers to understand their needs and address inquiries
- Ensure high levels of customer satisfaction through effective communication and problem resolution
- Document customer interactions and feedback for continuous improvement
- Collaborate with internal teams to enhance the overall customer experience

Minimum Requirements:
- Secondary School Diploma or several weeks of on-the-job training.
- Excellent communication and interpersonal skills.
- Customer service-oriented attitude

Join our team as a Customer Representative and be part of a dynamic company that values customer satisfaction and provides opportunities for career growth. Apply today!

This job description is intended to provide an overview of the position and does not include every task or responsibility that may be required.

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team!