Job Details

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. ‘2022 Forbes Best Employer for Diversity.’

Location: We are seeking an experienced Supervisor, Food and Beverage Service Operations (Full Time 30 hours per week) for our Vancouver Convention Centre operation.
Sodexo Live! is the Official Supplier of Food and Beverage Services to the Vancouver Convention Centre. Located on Vancouver’s waterfront with a dramatic mountain backdrop, the award-winning Vancouver Convention Centre offers one of the most beautiful settings in the world. As British Columbia’s flagship convention centre, the facility hosts more than 500 events and welcomes hundreds of thousands of attendees each year, while generating significant economic activity for the Province.

Principal Function:
The Supervisor directs Banquet Servers in ensuring a pleasant experience for Sodexo Live! guests who attend catered functions and other organized group affairs involving food and beverage service.
Take a leadership role in overseeing and training the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d’oeuvres, buffets, or highly coordinated, multi-course meals in which each guest is served at the same time.

The Supervisor will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the team provides exceptional customer service while maintaining Sodexo Live!’s standards for safety, cleanliness, and sanitation.

Job Description

Essential Responsibilities:
• Contribute to the efficient operation of the business unit by assisting, monitoring, and ensuring that tasks are completed by Banquet employees in an effective and efficient manner by supervising, coordinating and scheduling activities for staff who prepare and serve food.
• Support F&B Operations by assisting in executing catered events and functions in accordance with Sodexo Live! standards, guest expectations and specifications as per orders and catering contracts. Be the primary point of contact for clients throughout the events.
• Establish work schedules and procedures
• Maintaining daily record of sales, waste, and communicate any repairs to equipment that may be required.
• Implement, support and maintain standards for workplace safety at all times including train staff in job duties.
• Maintain a clean and sanitary environment.
• Supervise and ensure food service for regular and special dietary restrictions is available for designated guest and proper food handling standards is followed.
• Leading and supporting employees in providing outstanding service to all guests and delegate tasks as required
• Ensure that food and service meet quality control standards
• May participate in the recruitment and selection of food service staff.
• Ensure that employees are assigned meal breaks and that proper time and attendance procedures are followed to maintain labour cost objectives.
• Ensure compliance with Provincial and local regulations and company policy, including responsible alcohol service, cash handling, food and employee safety.
• Facilitating special guest requests and work diligently to resolve issues and address concerns so that no guest leaves unhappy.
• Continuously observe surroundings and maintain awareness of all customer activities; Immediately report suspicious, violent, or inappropriate behaviour.

Qualifications/Skills:
• Completion of secondary school or equivalent completion of a community college program in food service, hospitality manager, or related discipline.
• Must be 19 years or older to serve alcohol.
• Must have Provincial Certification for Responsible Alcohol Service.
• A minimum of 2 years of previous Food and Beverage Supervisory/Management experience preferably in a large-scale hotel or high-quality convention centre.
• Excellent ability to communicate effectively both verbally and in writing, with strong English fluency.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Keen ability to connect easily with customers, clients and employees.
• Proven ability to work effectively with all levels of employees and management; Ability to promote and participate in team environment concepts.
• Must have unwavering and exceptional service delivery standards.
• Self-starter who can work independently and multi-task on projects simultaneously.
• Initiative in identifying and resolving problems timely and effectively.
• Proficient computer skills in Microsoft programs and Banquet Event Order Software.
• Scheduling flexibility to meet operational needs.
• Food Safe Certification

Other Requirements:
• Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers).

Hours may be extended or irregular to include nights, weekends and holidays.

Pay Details:
Starting pay $27.80 per hour plus, depending on experience.

Great news! You will receive:
• 100% Company paid health and dental benefits (after wait period).
• Opportunities for skills development and career progression.
• Tuition reimbursement for educational and professional development.
• Employee meals provided.
• Access to free on-site gym facilities.

To Apply for this Position:

Email your resume with the position title in the subject line to hrlive@vancouverconventioncentre.com. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted.

Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status.